Security
A high-level overview of our approach: control, auditability, and transparency — without over-claims.
Axosell is built for teams handling high message volume who want to keep control when using automation.
| Control | What it does | Why it matters |
|---|---|---|
| Approve-to-send | Requires a human review before messages/actions are executed in sensitive flows. | Prevents expensive mistakes while still accelerating operations. |
| Tenant isolation | Seller-scoped data boundaries for conversations, customers, and orders. | Protects privacy and prevents cross-account access. |
| Event timeline | Records status changes, tracking updates, notes, and key operational actions. | Makes handoffs easier and supports accountability. |
| Validations + idempotency | Validates inputs and avoids duplicate mutations on retries/double-clicks. | Reduces operational errors at higher volume. |
| Consent-aware analytics | Opt-in tracking on the marketing site; clear cookie controls and policy links. | Builds trust with transparent measurement practices. |
Automation with human control
Automation is helpful only when it’s safe. Axosell is designed to keep humans in control for the steps where errors are costly.
- Choose approve-to-send for payments, shipping, and returns.
- Keep autopilot for repetitive, low-risk FAQs.
- Escalate to a human when policies or context are unclear.
Clear tenant boundaries
Axosell is built around seller-scoped ownership rules so your team sees only your data.
- Seller/tenant separation across customers, conversations, and orders.
- Secure sessions and a foundation for role-based access as teams grow.
- No public sharing of private customer content by default.
A timeline you can trust
Operational work stays auditable: teams can review changes, understand outcomes, and resolve disputes faster.
- Unified event timeline for statuses, tracking, and notes.
- Consistency across operators: anyone can take over mid-thread.
- Designed for accountability without adding operational overhead.
Privacy-minded by design
We focus on data minimization and clarity: collect what’s needed to operate, and make policies easy to find.
- Store operational context needed to deliver (customer, order, tracking).
- Make data-handling rules transparent via Privacy and Cookies pages.
- Avoid over-claiming: we describe what’s available, not future promises.
Built to reduce mistakes at scale
High volume creates edge cases: retries, double clicks, and partial failures. Axosell’s workflows are designed to stay predictable.
- Server-side validations for critical mutations.
- Idempotency for operations to prevent duplicates.
- Clear states and transitions to keep teams aligned.
Report a concern
If you have a security concern or want to review our approach before purchasing, contact us and we’ll respond quickly.
Automation you can trust
Choose how messages are sent, keep a full audit trail, and escalate to humans when it matters — without slowing the team down.
