Integrations
Axosell is built for multi-channel commerce. WhatsApp and Instagram are featured, and additional channels can be connected via enterprise integrations.
Featured
Featured channels
Designed for high-volume DMs with safe AI and built-in follow-through.
WhatsApp and Instagram are featured. The same conversation workspace and follow-through workflow is designed to work across channels and connectors.
Channel details
WhatsApp
Automate and scale WhatsApp conversations with human-in-the-loop controls.
WhatsApp
Automate and scale WhatsApp conversations with human-in-the-loop controls.
- Conversation workspace with stages and labels
- AI drafts + consistent tone (approve-to-send or autopilot)
- Convert chats to orders with tracking and a clear timeline
Additional channels
Connect more channels without changing your workflow
Extend beyond social DMs with enterprise connectors and keep the same safety, triage, and follow-through model.
Available on request
Web chat
Let the agent handle website conversations in the same platform.
- Capture product questions and pre-sales intent
- Route and respond with the same policies and tone
Available on request
Email
Support and follow-ups with measurable SLAs.
- Unify email threads with customer records
- Use AI drafts with guardrails for sensitive topics
Available on request
Shopify
Sync products, customers, and order events for better agent context.
- Reduce copy/paste between store and conversations
- Trigger post-purchase messages from order events
Available on request
TikTok DM
Convert TikTok interest into trackable conversations.
- Bring TikTok DMs into the unified workflow
- Move from DM → order without losing history
Capability matrix
What the platform workflow covers by channel.
| Capability | Additional channels | ||
|---|---|---|---|
| Conversation workspace | Yes | Yes | Yes |
| Stages & labels | Yes | Yes | Yes |
| AI drafts & automation modes | Yes | Yes | Yes |
| Orders & fulfillment workflow | Yes | Yes | Yes |
| Payment status & proof | Yes | Yes | Yes |
| Shipping tracking updates | Yes | Yes | Yes |
| Attachments & media handling | Partial | Partial | Partial |
Capabilities for additional channels may vary by connector and deployment. Ask us about your specific channels and requirements.
How it works
One workflow, multiple channels
Connect a channel, run the same qualification and policy checks, and keep execution auditable from first message to delivery.
Connect a channel
Link WhatsApp or Instagram and start receiving messages in a single conversation workspace.
Operate with guardrails
Use approve-to-send for sensitive flows and autopilot for low-risk, repetitive questions.
Follow through
Create orders, update status and tracking, and keep a single timeline for every customer.
Trust & control
Enterprise-grade control without the complexity
Automation is only useful if it’s safe, predictable, and easy to audit.
Data boundaries
Seller-scoped data separation and clear access control foundations.
Human-in-the-loop
Review and approve drafts when mistakes are costly.
Operational reliability
Structured workflows and timelines reduce errors at scale.
Need additional channels or custom connectors?
Request a demo and tell us which channels matter to you — we’ll confirm feasibility and the best integration path.