Features
Everything you need to run DM commerce
Axosell is an AI Sales Agent platform: safe autonomy with human takeover, plus built-in CRM and order management (OMS) so the workflow runs end-to-end.
DM conversations workspace
Triage and operate DM threads at scale with a single source of truth.
- Unified DM thread list with list/board views.
- Stages and labels to drive next actions and ownership.
- Search and filters for fast triage (customer, status, handled-by).
- Internal notes at conversation and customer level.
- Bulk actions for high-volume teams (archive/label/mark read).
AI automation (controlled)
Speed with guardrails: you choose how AI is allowed to act.
- AI reply drafts with tone control and brand consistency.
- Approve-to-send, autopilot, or hybrid modes per risk level.
- Stage-aware conversation intelligence (capture → confirm → after-sales).
- Multilingual handling (any customer language) with predictable rules.
- Tool-assisted actions: product info, order status, returns draft, labels/notes.
Built-in CRM (customer memory)
Keep context next to every conversation—no spreadsheets required.
- Customer profiles with history, preferences, and contact details.
- Labels, notes, and do-not-contact controls.
- Searchable customer database for teams and handoffs.
- Customer linking from conversations and orders.
Order management (OMS) for follow-through
Turn intent into execution: capture orders, track status, and resolve issues.
- Create orders from chat with structured items, fees, and totals.
- Canonical order/payment statuses with logged transitions.
- Payment methods + proof workflow (where applicable).
- Shipping and tracking updates with a clear operational timeline.
- Returns/RMA cases linked to orders, guided by your policy.
Product catalog & inventory
Answer accurately and keep promises aligned with availability.
- Products, variants, and media management.
- Stock-aware workflows tied to order execution.
- Bulk updates for inventory operations.
- Structured data for AI-assisted product answers.
Storefront (website)
Auto-generated website synced with your catalog, built for DM-first conversion.
- Auto-generated storefront synced with products and variants.
- Custom domain support (yourbrand.com).
- Locale-ready pages and RTL support.
- DM-first CTAs that route shoppers to your preferred channel.
- SEO-ready foundations: metadata, sharing previews, and performance basics.
Analytics & reporting
Measure what matters: volume, outcomes, and operational performance.
- Conversation volume and response performance over time.
- AI vs human handling insights (with guardrail visibility).
- Orders and revenue signals linked back to conversations.
- Exportable reporting for deeper analysis when needed.
Trust, auditability, and reliability
Enterprise-grade controls without the complexity tax.
- Tenant separation and seller-scoped data boundaries.
- Event timelines for key operational actions (status, tracking, notes).
- Idempotent operations to prevent double actions on retries.
- Safe automation posture: approvals for sensitive workflows.
Business configuration
Set your policies once—execute consistently across the team.
- Delivery zones and fees.
- Payment methods and defaults.
- Return policy and terms & conditions.
- Automation settings: mode, business hours, and guardrails.
Why it works
AI that doesn’t break operations
Axosell is built around predictable workflows: AI assists where it helps, humans stay in control where it matters, and follow-through stays auditable.
A single workflow
DMs → customer context → order follow-through, in one place.
Human control
Approve-to-send for sensitive steps, automation for low-risk repetition.
Auditability
A timeline of what happened, who did it, and why.
CRM + OMS, included by default
Axosell includes built-in CRM and order management (OMS) so teams don’t need to stitch multiple tools together to follow through.
Designed for enterprise-grade teams
Guardrails, policies, and audit trails are first-class—so you can scale volume without losing control.
Approve-to-sendEvent timelineTenant boundaries
See Axosell in your workflow
Request a demo and we’ll set up a trial tailored to your channels and volume.
Trust & control
Automation you can trust
Choose how messages are sent, keep a full audit trail, and escalate to humans when it matters — without slowing the team down.
Sending modes
Pick your safety boundary
Set the right level of automation per flow, team, and brand risk tolerance.
Axosell app preview
Mode preview
Conversation workspace
AI-assisted
Filters
AI draft
Emma Rodriguez
Needs reply • $1,690
Approve-to-send
Create order
AI draft
Hi! Can you deliver to Austin and what’s the fee?
Yes — delivery to Austin is available. What items would you like and what’s your address?
Suggested reply
Approve
Send
Delivery to Austin is available. Share your address and the items you’d like, and I’ll confirm the order.
Customer context
Customer
Emma Rodriguez
Austin • 2 orders • VIP
Next action
Confirm address + items
Timeline
Stage set to Needs reply
AI draft generated
Order created (draft)
Write a reply…
Control by scenario
Use rules to decide what can be automated and what requires review.
Audit trail by default
See who did what, when, and why — including AI actions and approvals.
Escalation paths
Hand off to the right human when confidence is low or policies require it.